Privacy Policy

1. Who we are

The HVAC Squad provides heating, cooling, hot water, indoor air quality, thermostat, and generator services in Brampton and surrounding communities. In this policy, "we," "us," and "our" refer to The HVAC Squad.

2. Information we collect

When you request an appointment or contact us, we may collect:

• Your name, email address, and telephone number.
• The service you are interested in.
• Information you include in your message.
• Appointment and service details provided during later communication.

Our hosting provider may also create standard technical logs, such as IP address, browser type, requested page, and request time, for security and reliable website operation.

3. Why we use your information

We use personal information to:

• Respond to your question or service request.
• Call or email you about scheduling, estimates, or requested HVAC services.
• Provide and administer services you authorize.
• Maintain business, warranty, safety, and transaction records where applicable.
• Protect the website, prevent misuse, and comply with legal obligations.

We do not sell or rent personal information.

4. Consent and choices

By submitting a form, you ask us to use the information provided to respond to that request. You may withdraw consent for future communications, subject to legal or contractual requirements, by contacting us. We do not use an appointment request as consent for unrelated promotional email.

5. When information may be shared

We may provide limited information to service providers that help us operate the website, email, scheduling, recordkeeping, or service delivery. They should receive only the information needed for their work. We may also disclose information when required by law, to protect safety or legal rights, or as part of a legitimate business transfer.

6. Retention and safeguards

We retain information only as long as reasonably needed for the purposes described above, including service history, warranty support, accounting, dispute resolution, and legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or electronic storage method is completely secure.

7. Cookies, links, and third-party websites

This website does not currently use advertising cookies or third-party analytics trackers. Essential technical storage may be used by the website platform where required for operation. Links to Google reviews, licence-verification websites, social media, or other external sites are governed by those organizations' privacy practices after you follow the link.

8. Access and correction

You may ask whether we hold personal information about you and request access or correction, subject to lawful exceptions. We may need to verify your identity before completing a request.

9. Contact us

For a privacy question or request, email info@thehvacsquad.ca or call +1 647-701-8265. Mail may be directed to The HVAC Squad, 10 George St N #190, Brampton, ON L6X 1R2.

10. Policy updates

We may update this policy when our practices or legal obligations change. The current version and its effective date will remain available on this page.